Job Title: ICT Operations Manager
Overview:
This role is pivotal in overseeing the smooth and efficient operation of an organisation's ICT infrastructure and services.
The ICT Operations Manager plays a key part in maintaining high service quality, minimising system downtime, and supporting business objectives through efficient IT management and service delivery.
* Champion high standards of customer service for both internal and external stakeholders.
* Collaborate with senior management to align ICT initiatives with broader operational goals.
* Act as a key contributor to the delivery of ITIL-aligned service management processes.
* Deliver high-quality technical support and contribute specialist knowledge to assigned tasks.
* Oversee day-to-day operations of the IT department, ensuring availability, functionality, security, and backup integrity across all IT systems.
* Manage ICT vendor relationships, contracts, and enforce service level agreements (SLAs).
* Identify, assess, and manage ICT-related operational risks.
* Contribute to development and maintenance of department policies, procedures, and documentation.
* Ensure compliance with internal departmental and broader organisational policies.
* Support business continuity and disaster recovery efforts for all IT systems.
* Foster effective collaboration within the IT team and across departments.
Key responsibilities include:
• Maintaining high service quality and minimising system downtime.
• Supporting business objectives through efficient IT management and service delivery.
• Managing ICT vendor relationships and enforcing service level agreements.
• Identifying, assessing, and managing ICT-related operational risks.
• Contributing to the development and maintenance of department policies, procedures, and documentation.
Benefits:
• Competitive salary.
• Opportunity to work in an industry that supports the wider community.
Requirements:
• Bachelor's degree in a relevant field.
• Proven experience in ICT operations management.
• Strong technical skills and knowledge of ITIL service management processes.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.