Job Opportunity
The role of a complaints officer involves providing a free and impartial service to the public.
Key Responsibilities
* Handle complaints via various digital channels.
* Undertake research, make enquiries, and/or investigate complaints.
* Provide clear and accurate advice on issues, recommendations, and solutions.
Requirements
* Demonstrated experience in complaint handling in a high-volume, resolution-focused environment.
* Excellent verbal and written communication skills.
* Able to explain complex issues in plain language.
Selection Criteria
* A cover letter addressing key selection criteria.
* A resume, no longer than 5 pages.
Flexible working arrangements, criminal record check, and confidentiality agreement are included.
Benefits
* Flexible working arrangements.
* Criminal Record check.
* Working with Children check.
* Statutory Declaration.
* Confidentiality Agreement.
* Conflict of Interest check.