**Customer Success Manager | OneDigital**
This is a permanent full-time position based in our Melbourne office - Hybrid work optional
Are you interested in joining the dream team at Wesfarmers OneDigital?
Good call. We're an exciting new digital enterprise with big ideas, supporting some of Australia's most trusted and iconic brands focussed on making lives better for people all around Australia. We're well on our way towards bringing the best of digital and data possibilities together to create more personalised shopping experiences for customers across our retail brands.
We're continuing to bring the best talent and skills under one roof, working together and across disciplines to build amazing experiences for our customers. We continuously feed off each other's insights, talents and capabilities, because we are a business that thrives on open collaboration and a shared vision of positive, fun and rewarding experiences.
**In this role, you'll get to**
- Establish and nurture collaborative and constructive relationships with assigned divisions as the key point of contact
- Contribute to business planning activities including assessing and linking strategic goals and financial outcomes and balancing operational priorities
- Collaborate with Product, Marketing, Customer and Change Management teams to develop and deliver customer benefits
- Understand each Divisions respective customers to articulate how they can best leverage the Digital Ecosystem to improve their customer's experience and drive value for the Division and OnePass
- Work closely with the Data and Analytics team to provide ongoing reporting, analysis, and insights to the divisions, and demonstrate ecosystem value and gaps and opportunities
**To shine on day one, what you need to have**:
- Sophisticated stakeholder management skills with ability to influence alignment between parties and understand trade offs
- Experience effectively using data and insights to support relationship and performance management
- An understanding of digital Ecosystem platforms and products
- Organisational savviness with ability to anticipate challenges and opportunities and navigate to solutions
- Ability to contribute toward clear business objectives that are aligned to the overall business strategy of Divisions and OnePass
- Demonstrated ability to adapt communication style to variety of small and large audiences
- Ability to travel around metropolitan Melbourne to be part of weekly Divisional forums onsite
**It's a bonus, but not required, if you have**:
- An understanding of how agile digital departments work together
- Exposure to digital tools such as Jira, Confluence, Miro and Figma
- Previous experience in account or relationship management
- A sense of humour to add to our existing squad or a hobby that you can engage the team to join you in Why not?
**Why OneDigital?**
- Working in a community of industry-leading innovators with a diverse and deep set of skills and experience, you will learn, collaborate, and co-create to achieve great things.
- You'll have ownership of your role, which will allow you to find the right balance between stretch and sustainability, work, and life.
- Culture of Comradery and collaboration - OneTeam
- Plus, all the tools and learning you need, the tone is set for you to shine and succeed.
- We know that diversity fosters greater innovation and better customer connection, so we strive to create a team where everyone feels like they belong. We support diversity, inclusion and we are a gender-neutral organisation. We celebrate individuals at their core, so they shine to their best.
**Team Benefits - just to name a few**
**To support you at work, what you value in life and in the community, our team member benefits include;**
- Access to the latest technologies, an annual education budget, a % of your time will be allocated to upskilling in any area of YOUR choice
- Extended parental leave, and paid volunteer days
- People-focussed culture that celebrates achievements big and small
- Oh, and did I mention paid subscriptions and discount cards.
**Next steps