The Role Toll People has a great opportunity for a Customer Service Consultant to join our Government & Defense team and support our new healthcare and wellbeing customer. This is a temp role with opportunity, and work life balance Mon-Fri 9.00am-5.00pm. You must have a great attitude and strong work ethic. You will be working at Toll's Eastern Creek site 5 days/week. We offer a diverse, supportive and respectful culture. Become a part of our success story in 2026. Key Responsibilities Handle inbound and outbound calls and emails professionally and empathetically. (Per day: calls = 40 and emails = 20) Respond promptly to inquiries regarding nutrition plans, placing and tracking orders, raising cases with courier companies and escalating through appropriate channels Provide general information on healthcare and nutrition products and available nutrition resources Collaborate with dietitians, healthcare providers, and internal teams to ensure seamless service delivery Skills & Experience Must have strong customer engagement skills Be familiar with NDIS and plan managed patients Have worked in or have interest in health and nutrition Strong organisational skills: Attention to detail and the ability to manage multiple tasks in a fast-paced environment Communication: A confident communicator who enjoys interacting with people on the phone and email Ability to show empathy and have patience Must be collaborative and team focused Benefits Be part of the Toll Group, one of Australis leading employers Work as part of a close knit team in a great culture Parking onsite Full Time Mon-Fri Work Life Balance Temp role with opportunity Eastern Creek location About Toll People Toll People are Australia's most recognised provider of Transport, Logistics, Supply Chain and Warehouse staff. Whilst we service the Toll Group, we also service hundreds of external clients and partners, offering complete recruitment solutions from permanent and executive recruitment, business support recruitment to flexible labour and award-winning training and development. If you're interested in this role, please click on 'Apply'. Should you have any questions please contact Richard Walker 0290916300 Toll Group does not accept any unsolicited resume referrals from Recruitment Agencies and will not pay any placement fees relating to such unsolicited resume referrals. All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required. Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples, and those of all ages, genders and abilities.