About the Role
Talenza is proud to be working with a high-growth SaaS organisation delivering cutting-edge solutions to clients across Australia. With a strong focus on operational efficiency, workforce safety, and digital transformation, this organisation partners with some of Australia's most recognised names.
Job Description
This is a client-facing delivery role where you will lead the end-to-end implementation and support of the company's SaaS platform. Working closely with site-based stakeholders, you'll play a dual role across solution delivery and relationship management, ensuring successful rollout, user adoption, and ongoing value realisation.
Responsibilities
1. Build and manage strong stakeholder relationships across operational, IT, and business teams
2. Conduct requirements gathering, solution configuration, user acceptance testing, and go-live support
3. Act as the key point of contact between the client and the SaaS product/technical teams working with a matrix delivery team of around ******* people
4. Drive user engagement, training, and onboarding to ensure adoption and value realisation
5. Proactively identify delivery risks, issues, and blockers-and work collaboratively to resolve them
6. Own the full delivery lifecycle of the SaaS product on-site with a key client
7. Provide feedback to internal product teams based on client usage, pain points, and enhancement needs
8. Support ongoing optimisation and integration initiatives to extend platform value across the site
9. Represent the SaaS brand professionally on site and act as a trusted advisor to the client
10. Work closely with the systems integrator
Required Skills and Qualifications
Strong stakeholder engagement and client management skills, ideally in operational or industrial settings
Experience in SaaS implementation, consulting, or software delivery roles is ideal
Exposure to or experience working in utilities, water or telco.
Benefits
Excellent communication, presentation, and training capabilities
Confident working independently on client site, with support from remote product and delivery teams
Experience managing program value of $10m+
Others
A unique opportunity to combine delivery, consulting, and client management in one role
12 Month FTC with possible extension and further work