Join to apply for the Software Support Specialist - ANZ role at ElektaJoin to apply for the Software Support Specialist - ANZ role at ElektaProvide phone and email support, technical advice & “Help Desk” support as appropriate to customers.Maintain knowledge of current and past Elekta Software productsLiaise with other members of the Software team to address any existing Customer concerns promptly & effectively.Excellent verbal and written communication skillsProvide Technical/analytical skills in PC/Network Computing and Operating systems relating to issues concerning the software application.Provide Technical/analytical skills relating to the software and its integration with Microsoft server/workstation operating systems Citrix and Cloud solutions.Ability to troubleshoot/diagnose issues with software and hardware interfaces, including DICOM connectivity and transferParticipate actively in supporting and training new staff and others as required.Work on “complex problems” where analysis of situations or data requires an in-depth evaluation of various factors.Work with internal teams, including Applications and Escalations teams, to resolve customer issues.Initiates and actively pursues projects (as required)Provide on-site Applications Support on Elekta Software and Oncology solution for Upgrades, migrations, etcHL7/ESI support and troubleshooting.Other duties as assigned or requested.Some travel is required to customer sites and conferences.ResponsibilitiesProvide phone and email support, technical advice & “Help Desk” support as appropriate to customers.Maintain knowledge of current and past Elekta Software productsLiaise with other members of the Software team to address any existing Customer concerns promptly & effectively.Excellent verbal and written communication skillsProvide Technical/analytical skills in PC/Network Computing and Operating systems relating to issues concerning the software application.Provide Technical/analytical skills relating to the software and its integration with Microsoft server/workstation operating systems Citrix and Cloud solutions.Ability to troubleshoot/diagnose issues with software and hardware interfaces, including DICOM connectivity and transferParticipate actively in supporting and training new staff and others as required.Work on “complex problems” where analysis of situations or data requires an in-depth evaluation of various factors.Work with internal teams, including Applications and Escalations teams, to resolve customer issues.Initiates and actively pursues projects (as required)Provide on-site Applications Support on Elekta Software and Oncology solution for Upgrades, migrations, etcHL7/ESI support and troubleshooting.Other duties as assigned or requested.Some travel is required to customer sites and conferences.Relevant Knowledge, Skills And Competencies -Bachelor’s Degree in Radiation Therapy, Dosimetry, Nursing, Medical Physics or IT-related fieldsMinimum 3 years working in the Oncology Field within a Hospital or Cancer Centre settingStrong verbal and written communication skillsStrong technical skills (PC/Network Computing and Operating Systems)Strong presentation skills (ability to communicate effectively to a group)Ability to effectively interact with customers (via phone and face-to-face)Highly motivated, results-oriented and able to work independentlyStrong Problem-Solving skills with the ability to work under pressureFamiliarity with the curriculum development process and educational methodologyPreferred experience with at least one of the following Elekta products: Elekta ONE Oncology (MOSAIQ, SmartView, Analytics), Elekta ONE Planning (Monaco) and Elekta Treatment Delivery SystemsFamiliarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, SalesforceFamiliarity/experience withMicrosoft desktop and server operating systemsMicrosoft SQL ServerCitrix and related infrastructure and administrationCloud-based SolutionsHL7 messaging/ESIWillingness to 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