OverviewInterContinental Adelaide is looking for an Assistant Night Manager to be the key point of contact overnight, ensuring guests experience the warmth, care and professionalism that defines the InterContinental brand – no matter the hour.
Located in Adelaide, Australia, this role works closely with the Night Manager and the wider Front Office team to manage overnight operations, acting as the senior leader on duty and handling critical incidents or guest concerns.
You will set high standards across guest service and safety, provide accurate reporting, and support a smooth handover to the day team.Your shift will start at 11:00 pm and finish at 7:30 am.Your night to night responsibilitiesLeading overnight hotel operations, ensuring safety, security, and exceptional guest serviceResponding promptly and professionally to guest feedback, complaints and emergenciesActing as the first point of contact in critical situations and confidently handling overnight incidentsManaging the Night Audit process and ensuring accurate financial reportingMaintaining strong communication with all departments to ensure seamless operations and guest satisfactionProviding support and leadership to overnight colleagues across departmentsUpholding IHG's 'One Team' culture and helping create a welcoming, inclusive overnight work environmentWhat we need from youExperience: Ideally 2+ years of front office or guest service leadership, preferably in a luxury or premium hotel environmentLeadership and Problem Solving: You're calm under pressure, decisive, and confident in handling overnight challengesGuest-focused: You're committed to making every guest's experience memorable – even at 2amCommunication: Strong written and verbal communication skills; you're approachable, empathetic, and professionalTech Savvy: Comfortable with hotel systems – Opera PMS experience a plusFlexibility: Able to work night shifts, weekends, public holidays and overnights as requiredFull working rights in AustraliaWhat you can expect from usYou'll be rewarded for your hard work with a suite of benefits that supports you and your family's well-being, including:Paid birthday leaveHotel perks like accommodation and food & beverage discountsEnhanced parental leaveProactive health days and flexible work optionsYour career journey will be supported through our lifelong development programIHG Career Milestone celebrationsTransfer of entitlements as you move and grow with IHGAccess to our discount retail platform that makes your pay go even furtherOur mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative workplace.
We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing Framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.Ready to apply?
If you don't meet every single requirement, you may still be a great fit.
Click the Apply button to start your journey with us today.
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📌 Assistant Night Manager
🏢 Intercontinental Hotels Group
📍 Adelaide