Position Purpose
The Office Administrator plays a vital role in ensuring the smooth operation of the organisation's daily activities. This position is responsible for providing high-quality administrative support, managing phone enquiries, and coordinating office systems and tasks. As part of a mission-driven non-profit, the Office Administrator will support staff, volunteers, and stakeholders with professionalism, efficiency, and a strong service ethic.
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Key Responsibilities:
Reception & Phone Calls
* Answer and direct calls in a courteous and professional manner (as required).
* Respond to general enquiries efficiently by phone and email, and redirect them appropriately.
* Greet and assist visitors in a friendly and professional manner.
General Office Administration
* Provide day-to-day clerical support, including photocopying, scanning, filing, and correspondence.
* Manage incoming and outgoing mail, deliveries, and courier services.
* Monitor and maintain office supplies and inventory, ensuring resources are stocked and cost-effective.
* Ability to learn and master new systems efficiently.
Records & Data Entry
* Maintain accurate filing systems (both electronic and physical).
* Enter and update data, ensuring accuracy and integrity across organisational records.
* Generate letters from templates and conduct mail merges for bulk correspondence.
* Maintain electronic data accuracy for reports, mailing lists, and datasets.
* Support compliance with confidentiality, privacy, and data security policies.
Team Support
* Provide administrative support to staff, management, and volunteers as required.
* Assist with the organisation of events, campaigns, and other initiatives.
* Undertake other duties as directed in line with the organisation's mission.
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Skills & Experience
* Previous experience in office administration or a similar role.
* Strong communication and interpersonal skills, with a polite and professional phone manner.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office technology.
* Excellent organisational and time management skills, with the ability to prioritise competing tasks.
* High accuracy and attention to detail in document preparation and data entry.
* Ability to work independently and collaboratively in a small team environment.
* Commitment to the mission and values of the organisation.
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Qualifications
* Certificate III/IV in Business Administration (or equivalent experience) desirable.
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Personal Attributes
* Reliable, proactive, and adaptable to changing priorities.
* Friendly and approachable with a strong customer service orientation.
* Discreet and trustworthy in handling confidential information.
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To Apply: Please send your cover letter and CV to .ORG.AU