Head of quality - corporate shared services (melbourne)

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it's all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what's possible.

From manufacturing and engineering to cybersecurity and space, we're driving progress in some of the world's most important industries - and working together to build a future we can all trust.

Our corporate team is a central hub for Thales Australia. It's where our shared services - think finance, legal, HR, procurement - come together to make sure our teams across Australia have access to the business services they need. Cross-functional collaboration helps us build out Thales' capabilities in a robust way - and helps us open up new career opportunities for employees all across the business.

In this pivotal role, you'll shape our country wide quality initiatives by leading a diverse team to drive Quality Improvement efforts and reduce the Cost of Non-Quality in partnership with Domain Leaders and Process Owners. Additionally, you'll champion Customer Satisfaction across Thales Australia's portfolio, serving as the Group QCS Customer Satisfaction Leader.

• Lead Quality Improvement initiatives and reduce the Cost of Non-Quality in collaboration with Domain/Business Unit and Functional Leaders
• Champion Customer Satisfaction across Thales Australia's portfolio, fulfilling the Group QCS Customer Satisfaction Leader role
• Drive Continuous Improvement of the Management System while maintaining ISO9001 Certification and ensuring effective Change Management
• Enhance the organization's Quality Capabilities and Continuous Improvement Culture across all business areas
• Improve internal customer experience and elevate senior leadership awareness of QA contributions through a structured engagement framework

• Strong leadership experience with a customer‐centric focus, preferably in complex engineering or industrial settings
• Solid understanding of quality and process improvement principles
• Strategic influencing skills to drive improvements across the organization
• Ability to articulate a vision, mobilize teams, and achieve strategic outcomesAs part of our commitment, we offer:
  • Competitive remuneration + Super + Bonus + Medical Insurance
  • ThalesFlex - Hybrid work environment
  • Recognised leader in reservist employee support
  • Veterans Leave
  • Fitness Passport Discount - Access to a network of Gyms across AUS
  • Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
  • Modernised Paid Parental Leave
  • Novated Lease options
  • Family support through our partnership with Parents at Work
  • Personal & professional training development opportunities
  • Sonder - Wellbeing & Support Partner
  • Access to a network of the best people (A Nobel Prize winner on our staff list!)
  • And much more!
  Good to KnowPrior to being offered employment, you will need to complete pre‐employment police and (role dependent) medical checks.It's easy to dismiss the perfect opportunity if you don't see yourself as the perfect fit. If this role feels right - no matter your background or personal circumstances - please introduce yourself or join our community. We're committed to supporting a diverse workplace, and that starts here.We're proud to be endorsed by WORK180 as an Employer for All Women, but we know there's always more we can do. We'll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.Read more about our WORK180 endorsement.