Intake Practitioner | Homelessness Service | Bilinga
Employment Term: CasualLocation: Gold Coast Homelessness Service, BilingaRemuneration: $55.73 per hour + Super + NFP salary packaging of up to $15,900 and $2,650 for meals and entertainment
At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team works passionately across Queensland to make a meaningful difference in people's lives.
Your part in our UnitingCare team
As an Intake Practitioner, you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let's make a meaningful difference, together!
Responsibilities
* Daily set‐up of the Gold Coast Homeless Hub drop‐in service and follow‐up of any after‐hours enquiries via phone, email or third parties.
* Managing and responding to all enquiries by phone, email, walk‐in and third parties, including QLD Homeless Information Platform (QHIP).
* Capturing required data on relevant internal spreadsheets and client management systems (SHIP, QHIP).
* Undertaking screening, triage and risk assessment process with all clients seeking a housing and homelessness response, with Service Leader oversight as required.
* Providing clients with thorough intake and assessment to identify their strengths and needs regarding housing barriers and goals.
* Managing clients who have completed intake by providing interim support up to the point of timely allocation to a GCHS Case Worker for case management support.
* Coordinating access to daily practical drop‐in services including breakfast, lunch, shower and laundry facilities, phone, computer and device charging.
* Building rapport and working effectively with individuals and families in crisis who present for intake or drop‐in access and who may be highly vulnerable.
* Demonstrating strong empathy, advocacy, de‐escalation and conflict resolution skills.
* Working in partnership with Regional Manager, Service Leaders and program staff to identify and assess potential risks (including child protection issues).
Qualifications
* Minimum Certificate IV in human services or related field (tertiary qualification in human services or related field highly desirable).
* Current driver's licence, Positive Notice Blue Card.
* Demonstrated competence in oral and written communication including proficiency in IT systems (Microsoft Office – Word, Excel, Outlook).
* Demonstrated experience in the community services sector.
* Ability to engage with people in crisis who present with a range of complex needs.
* Ability to engage with a diverse range of people and display culturally competent practice.
* Ability to work collaboratively as part of a team and responsibly within an autonomous setting.
* Commitment to learning and professional development including participation in regular supervision practices.
* Commitment to working within the beliefs, mission and values of UnitingCare and adhering to policies and organisational requirements and processes.
Benefits
* Flexible work arrangements to support work‐life balance.
* NFP Salary Packaging – save tax and increase take‐home pay by salary packaging everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
* A recognition and rewards platform providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs.
* 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.
* Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.
* Career development opportunities to challenge yourself, grow and make a meaningful difference.
* A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.
UnitingCare – Our Commitment
We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.
UnitingCare is committed to being a Child Safe, Child Friendly organization and will:
* Provide welcoming, safe and nurturing services for children.
* Implement measures to prevent child abuse and neglect within our services.
* Appropriately and immediately address child abuse and neglect if it does occur.
* Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme.
We work to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
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