Night Manager (Job Number: HOT0CECZ)
Work Locations
DoubleTree by Hilton Melbourne 270 Flinders Street Melbourne 3000
Are you a natural leader with a passion for delivering exceptional guest experiences? Join our Front Office team at DoubleTree by Hilton Melbourne – Flinders Street and take charge of our overnight operations!
About DoubleTree by Hilton Melbourne – Flinders Street
Located in the vibrant heart of Melbourne's central business district, just steps from the arts and entertainment precinct, DoubleTree by Hilton is renowned worldwide for its warm hospitality and signature "Feel Good Moments." As Night Manager, you'll play a pivotal role in ensuring every guest feels at home when they visit.
What will I be doing?
* Lead the Night Front Office team to ensure smooth operations during overnight shifts.
* Be the primary point of contact for any management related concerns or operational challenges throughout the night.
* Support and mentor the Front Office team, assisting with guest inquiries, front desk responsibilities, and Night Audit duties.
* Monitor and address guest feedback from review platforms, implementing improvements where needed.
* Uphold hotel security and emergency procedures, confidently managing any situations that arise.
* Deliver exemplary guest service, setting a high standard for your team to follow.
* Handle guest complaints with professionalism and ensure special requests are communicated to relevant departments.
* Prepare nightly reports and complete financial reconciliation duties.
What are we looking for?
* Proven experience in supervisory Front Office operations within the hospitality industry.
* Experience working Overnight Shifts preferred.
* Strong understanding of health, safety, and security procedures.
* Exceptional organisational and time‐management skills, with the ability to thrive under pressure.
* Excellent communication and interpersonal abilities to connect with guests and inspire your team.
* A genuine love for hospitality and creating memorable experiences.
* Ability to build a collaborative, motivated team environment.
Why join DoubleTree by Hilton?
At Hilton, we believe in creating a workplace where our team members can truly thrive. For four years running, Hilton has been ranked as the #1 hospitality employer in Australia by Great Places to Work, and in 2024, we proudly ranked #2 across all industries.
* Competitive wages with penalty rates above industry standards.
* Complimentary team meals during every shift.
* Global travel discounts for you, your friends, and your family.
* 25% off Food & Beverage at the hotel.
* Access to leadership training programs developed with Harvard Business School.
* Team Member Recognition Programs, including monthly celebrations and an annual team party.
* Employee Assistance & Mental Health Programs to support your wellbeing.
If you're ready to take the next step in your career and be part of a global hospitality leader, apply today! Let's create unforgettable "Feel Good Moments" together at DoubleTree by Hilton Melbourne.
Please note, we can only accept applicants with valid Australian Working Rights. Visa sponsorship is not available.
Schedule
Full‐time
Brand
Doubletree by Hilton
Job
Guest Services, Operations, and Front Office
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