About Us
ManProTec Solutions is a leading provider of innovative technology solutions in Australia. We are dedicated to delivering exceptional customer service and technical support, ensuring our clients can leverage the full potential of our products and services.
Position Overview
We are seeking a highly motivated Technical Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support, troubleshooting issues, and ensuring customer satisfaction.
Responsibilities
* Respond to customer inquiries via phone, email, and chat, providing timely and accurate solutions.
* Troubleshoot technical issues related to our products and services.
* Collaborate with internal teams to identify and resolve product-related issues.
* Document problem resolutions and update knowledge base articles.
* Conduct system installations, maintenance, and upgrades.
* Maintain a high level of technical expertise and stay updated on new technologies.
Qualifications
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Proven experience in technical support or a similar role.
* Strong knowledge of networking, hardware, and software troubleshooting.
* Excellent communication and interpersonal skills.
* Ability to work independently and in a team environment.
* Customer-focused and problem-solving mindset.
Benefits
* Competitive salary and performance-based incentives.
* Comprehensive training and professional development opportunities.
* Flexible work arrangements and a supportive work culture.
* Health and wellness benefits.
Job Types: Full-time, Part-time
Pay: $65.86 – $89.75 per hour
Benefits:
* Health insurance
* Professional development assistance
* Salary packaging
* Work from home
Work Location: On the road