Become a key contact for chefs, kitchen teams and hospitality businesses by providing exceptional customer service as a Customer Service Representative.
This is an exciting opportunity to work in a fast-paced environment where you'll take calls, respond to emails, and assist with onboarding new customers. You'll also support our sales reps with day-to-day service and coordination.
As the first point of contact for many of our customers, you'll be responsible for building trusted relationships, answering complex queries, and ensuring seamless operations.
To succeed in this role, you'll need strong communication skills, a team-oriented mindset, and confidence using both computers and phone systems.
We're looking for someone who can stay composed under pressure, multitask effectively, and maintain accurate records. If you have experience in customer-facing roles or call centres, we'd love to hear from you.
In this role, you'll enjoy a supportive team culture, staff discounts, and access to workforce development programs. Our company values initiative, loyalty, and care, and we encourage you to grow your career with us.
The ideal candidate will have excellent phone and email communication skills, a strong customer service mindset, and the ability to learn new systems quickly. We offer a stable and well-established company that prioritizes employee well-being and growth.
About the Role:
* Take calls from chefs, kitchen teams, and hospitality businesses
* Build trusted relationships with regular customers
* Respond to emails and product enquiries
* Process orders accurately using internal software
* Onboard new customers and assign to sales reps
* Liaise with sales reps and managers to resolve service issues
* Maintain accurate customer and product records
About You:
You're someone who genuinely enjoys helping others, communicates clearly, and stays composed under pressure. Whether it's a busy phone day or a complex customer query, you bring professionalism, warmth, and a can-do attitude to your work.
Skills and Experience:
* Strong communication skills
* Team-oriented mindset
* Confidence using computers and phone systems
* Excellent phone and email communication skills
* Strong customer service mindset
* Able to multitask and stay organized
* Comfortable learning new systems