Job Category: The Brown and Hurley Group, Workshop / Service
Job Description
About Us
The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships with 21 locations throughout QLD and Northern NSW. We are a family-owned business with 78 years in the industry, specialising in the sale and service of heavy commercial trucks, trailers, and agricultural and construction machinery. Our commitment to excellence has earned us numerous industry awards and established us as a leading supplier to Australia's Road Transport and Agricultural sectors.
About the Role
Join us as a Service Advisor in our Trailer Shed at our Caboolture dealership. Enjoy the beauty of Queensland while building a rewarding career with an established and successful business. Our dealership exclusively sells and services premium brands Kenworth and DAF, ensuring you'll be representing high-quality products. In this role, you will provide technical advice to our customers and support our workshop team.
What you'll be doing
- Providing expert technical advice to customers and staff
- Delivering exceptional and professional customer service both on the phone and face-to-face in the Trailer Shed
- Correctly identifying the make, model, and issues of customer vehicles and advising on appropriate services
- Preparing quotes and invoices
- Following up on service jobs, informing customers about delays or completion times, and discussing technical details
- Managing trailer warranty policy adjudication and informing customers about costs and warranty coverage
- Inspecting parts related to warranty claims and ensuring parts are dispatched
- Assisting with warranty administration
What you need to be successful in this role:
- Experience in a similar role at a truck, car, machinery, or agricultural dealership
- Mechanically-minded, problem-solver, team player, excellent communicator, with strong attention to detail, organisational skills, and intermediate computer skills
- Truck mechanic qualification or other mechanic qualification – desirable but not necessary for the right candidate
- Experience with Kenworth or DAF (desirable)
- Mechanics seeking to move into an office-based role are encouraged to apply
- Opportunities for training and career advancement
- Social events and a supportive team environment
- Mental health and wellbeing support programs
- Discount programs for retail, banking, and health insurance
What are you waiting for? Apply today Visit our website to learn more and connect with us on our socials.
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