Front Office Guest Service Agent
The Reef House Adults Retreat in Palm Cove is seeking a casual Front Office Guest Service Agent to provide personalised service in a relaxed setting offering tranquillity and boutique luxury.
To succeed, you must create memorable experiences for guests, welcoming them as if they are your favourite celebrity, and maintain standards for an unforgettable experience.
In return, we offer genuine career opportunities, employee benefits, and excellent working conditions with a supportive team.
* Welcoming guests and providing prompt, personalised service
* Assisting guests with requests and sharing knowledge of the hotel and local area
* Ensuring timely delivery of guest amenities and security of guests' possessions
* Promoting and up-selling hotel facilities
* Daily liaison with departments for guest movements and requests
* Meeting and exceeding guest expectations and handling complaints
Key Skills and Experience Required
You should have:
* Experience in a luxury environment
* Able to deliver guest-centric experiences
* Passion for hospitality and enthusiasm for working with people from around the world
* Previous experience with Property Management Systems (PMS) desirable
* Exceptional communication skills and customer service skills
* Flexibility to work various shifts, including weekends and nights
Benefits and Opportunities
We offer:
* Genuine career opportunities for growth and development
* Employee benefits and rewards
* Excellent working conditions with a supportive team
About the Role
This is a unique opportunity to join our team and make a real difference in the lives of our guests. If you are passionate about delivering exceptional service and creating memorable experiences, then this could be the perfect role for you.