Overview
Join to apply for the IT Process Consultant role at Accenture Australia.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 801,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Job Description
Join Accenture’s Service Management excellence team to help design, deliver and support service management process, architecture and technologies. The successful candidate will leverage business effectiveness skills such as service management strategy, operating model, process maturity assessment and defining roadmap for process and tool implementation. This position will vary in the scope of project responsibilities; however generally this position will focus on delivering solutions such as but not limited to Service Management Architecture and Planning; Service Optimisation; Service Integration and Management; and ITIL process assessment, design and implementation.
Key Requirements
- Minimum 3 years’ experience in service management transformation consulting and delivery
- Experience in service management process design and implementation
- Experience or knowledge of service management operating model design and implementation
- Experience or knowledge of service management tool strategy, architecture, design and implementation
- Experience or knowledge of software asset management
- Experience or knowledge of service management automation and AIOps
- Experience or knowledge of service operations review and stabilisation
- Service integration and management (SIAM) operating model, process design and tool implementation
- Experience or knowledge of service catalogue design and implementation
- Experience or knowledge of service desk transformation and service delivery
Supplementary requirements
- Minimum Bachelor's degree or equivalent vocational qualifications
- Experience with service management toolsets such as ServiceNow, BMC, Splunk, JIRA, Solarwinds
- Ability to articulate design, operational and technical issues to both technical and non-technical audiences
- Ability to express complex concepts, issues and ideas into various media including proposals, presentations, documentation, operating models and process designs
- Ability to meet travel requirements, when applicable
- Experience with ITIL oriented (operational or service management) tools – service desk, change, availability, and/or monitoring
- Experience or knowledge of Cloud FinOps, Cloud Bill Analysis and Cost Optimisation
- Highly prefer candidates with relevant industry or technology certifications: ITIL4, SRE, COBIT, ServiceNow, BMC and Cloud (AWS, Azure, Google)
- Desire to work in an information systems environment
- Excellent communication (written and oral) and interpersonal skills
- Excellent leadership and management skills
- Proven success in contributing to a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Ability to manage multiple engagements and conflicting priorities
Additional Requirements
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance or are eligible for obtaining security clearance. This ensures all team members are cleared to handle sensitive information and contribute to maintaining high security standards.
On-call and Shift Expectations
This position is primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed.
Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.
Must be willing to work from Accenture/client office location 3 days a week (2 days WFH)
Benefits
- 18 weeks paid parental leave
- Long & short-term career break opportunities
- Structured career development program
- Local and international career opportunities
- Certified as a Family Inclusive Workplace
- Flexible Work Arrangements
- We are proud to be in the top 3 of last year’s Diversity & Inclusion Index
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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