What success looks like in this role:High-Level Description: Looking for Subject matter expert with 8 to 11 years of experience on Modern device management stack including skills on MS Intune for Mobile & Windows device management. Hands-on experience with mobile device/application/policy management is required. Proficient knowledge of software/patch deployments rollout via Intune will be an added advantage.Responsibilities and Accountabilities:Hands-on experience on Microsoft Intune preferredMobile Device management via IntuneMobile application management & Policy managementHandling co-management & Modern device management is an added advantageExecution of Enterprise support processes including Incident Management, Problem Management, Change Management, Service Request Management, Asset & Configuration ManagementIn-depth work stream experience like Deployment, incident analysis, resolution, problem definition, analysis, and resolution of Deployment failures.Conditional access policies & Autopilot persona management skillsIn-depth knowledge of Client OS (Android/iOS) and Troubleshooting.Hands-on experience in co-management and software deployment & Patch rollout via Intune will be an added advantageManage period compliance reportingYou will be successful in this role if you have:Necessary skills:Strong understanding of ITIL, specific to Change & Release managementAbility and willingness to take direction from technical service delivery lead and Client ExecutivesAbility to work in a team environmentAble to adapt to a changing technical environmentAbility to coach other members of team in their area of expertiseAbility to communicate clearly with all team members and end-usersAbility to work with a sense of urgencyCustomer facing presentation and consulting skillsStrong knowledge of Microsoft PowerShellCertifications:ITIL Foundation (optional)Certification on Configuration Manager & Intune (Optional in case of Good knowledge)Additional requirements:Must be an Australian CitizenNV1 Security clearance is required#J-18808-Ljbffr