Overview
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
We’re hiring experienced consultants with a background in enterprise call centers to help our enterprise customers understand, plan and implement best practices around migrating, building, managing and operating Amazon Connect within their AWS cloud environments. Our consultants will deliver proof-of-concept projects, reusable artifacts, reference architectures, and lead implementation projects to assist some of the world’s leading enterprises transform their call centers to Amazon Connect.
You’ll be passionate about:
* Working on innovative AWS products and services
* Maintaining domain knowledge and expertise in enterprise call centers, workforce management, artificial intelligence and CRM platforms
* Implementing and extending frameworks and methodologies used by enterprises to assess, migrate, and transform the call center experience
* Architecting and building large-scale solutions that integrate smoothly in cloud and hybrid operating models for supporting Amazon Connect
* Providing guidance on people, organizational, security and compliance aspects of transforming the contact center to the cloud
* Setting up and configuring AWS services in line with best practices
* Coaching customers and partner teams to be self-sufficient
Key job responsibilities
* Expertise — Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn how to build and move to production-grade AWS environments that support Amazon Connect
* Solutions — Define and deliver on-site Professional Services engagements with partners and customers, including discovery workshops, understanding requirements, proposing and delivering packaged offerings, and delivering custom solution engagements focused on call center organization, processes, tooling and integration. Software development experience with building contact center integrations is a plus.
* Delivery — Engage in projects proving the use of AWS services to support new distributed computing solutions spanning private and public cloud services, including integration and adaptation of existing enterprise call centers into Amazon Connect
This is a customer-facing role.
A day in the life
AWS Professional Services (ProServe) is a global team of consultants that helps enterprise customers achieve their business outcomes on AWS Cloud. ProServe consultants work with hundreds of the world’s largest enterprises to help them deliver their cloud initiatives.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate to power customers from startups to Global 500 companies.
Inclusive and Diverse Culture
AWS values curiosity and connection. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Acknowledgement of country: In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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