Job Opportunity
We are seeking a highly skilled and experienced professional to join our team in a role that requires excellent communication and interpersonal skills.
The successful candidate will be responsible for delivering exceptional customer service, resolving customer complaints, and providing administrative support to the branch manager.
This is an exciting opportunity for someone who is passionate about delivering outstanding results and making a positive impact on our customers' lives.
The ideal candidate will possess strong communication and problem-solving skills, with the ability to work independently and as part of a team.
They will also have a strong commitment to delivering exceptional customer service and a passion for ensuring that our customers receive the best possible experience.
As a valued member of our team, you will have the opportunity to develop your skills and knowledge, and contribute to the success of our organization.
* Face to face customer service
* Greeting customers and visitors at reception with a positive and helpful attitude
* Ensuring our customers have the best experience within the branch
* Answering customer inquiries via telephone, email and in person
* Providing support to the manager and the running of daily operations
* Effectively keeping customers updated on delivery lead times
* Undertaking repair inspections on vehicles
* Exploring customer needs and educating on our full scope of services
* Issuing invoices and raising job authorities as required
* Scheduling repair bookings
* Source suitable resolutions to customer concerns and follow up customer queries