Customer Experience Manager1 week ago Be among the first 25 applicants
Location: Adelaide, South Australia, Australia (On-site)
About Us
Catamac is a leader in supplying premium filtration products and service kits, supplying to companies operating mobile and fixed assets in the mining, quarry, infrastructure/civil, and oil/gas industries.
We are passionate about making life easier for people in these industries through continuous improvement of systems and processes.
The Role
We are seeking an experienced and driven professional to join our team as the Customer Experience Manager.
This role offers an exciting opportunity to lead in delivering unparalleled customer satisfaction.
Reporting to: Internal Sales Manager
Key Responsibilities
Increase existing customer account penetration and grow wallet shareManage and oversee call management and order processing functionsAssist with improvements for ERP & CRM systemsContinually improve customer satisfaction (NPS)Develop and implement training plansOversee complaint managementMaintain an overview of sales orders and inboxLiaise between sales team and operationsManage and update Standard Operating Procedures (SOPs)Maintain daily phone operations, including call queueConduct outbound calls to nurture existing customersFollow up on quotes and keep team members accountable to KPIsIdeal Candidate
You love customers and will always go the extra mileOutstanding attention to detailCalm under pressure, solutions focusedPassion for streamlining and implementing process improvementsHighly organizedProven punctuality, reliability, and accountabilityStrong team playerIdeal Selection Criteria
Minimum 3 years of experience in Business Communications and leading a teamExperience leading a team of 5+ peopleUnderstanding of Lean principles (preferred)How to Apply
If you believe you're the right fit for this role and are excited about making a real impact, we'd love to hear from you.
Apply now with your resume and a cover letter detailing your relevant experience and why customer experience is important to you.
Seniority levelMid-Senior level
Employment typeFull-time
IndustriesMining
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