Community engagement lead

Apply now Job no: 506365
Employment type: Full Time
Location: Bairnsdale & Gippsland, Ballarat & Central Highlands, Bendigo, Goldfields & Macedon Ranges, Dandenong, Epping, Geelong & Great Ocean Road, Horsham & Grampians, Sunshine, Mildura & Murray, Melbourne, Morning Peninsula & Bass Coast, Shepparton & Goulburn Valley, Taralgon & La Trobe Valley, Yarra Valley & High Country
Categories: Immigration Support Services

• Flexible working arrangements (Office/Home)
• Monthly Rostered Day Off
• Access great employee benefits including fitness passport, discounted health insurance, travel club members + more.
• Generous salary packaging benefits - up to $18,550 per year, tax free!

Employment Type: Permanent Full-Time

Attendance: Full Time, 38 hours per week.

Office Location: Victoria, Sunshine and Dandegong offices

Our National Immigration Support Service (NISS) provides comprehensive assistance to asylum seekers and refugees across Australia, helping them navigate complex systems and achieve stability.

The Community Engagement Lead NISS will drive strategic engagement and deliver specialised support to teams throughout the organization.

• Provide strategic leadership and analysis in response to emerging trends, external drivers, sector responses, legislative change and contemporary research.
• Work with the NISS leadership team to shape the strategic direction of NISS to achieve its purpose and contribute to the development of NISS strategy and business plans.
• Provide expert leadership in developing and implementing a culture of service excellence, working to embed the standards, behaviours and strategies needed to bring about lasting improvements and efficiencies.
• Liaise with the Media team to ensure approval for communications (as required) and ensure all are coordinated, accurate and align with Life Without Barriers business objectives.
• Monitor, coach, support, motivate and develop team members to enable them to deliver strategic initiatives to the best of their ability including supporting staff to access systems, create records and access data.
• Identify opportunities for innovation and continuous improvement seeking feedback from staff and stakeholders to enhance service delivery and client outcomes.
• Ensure compliance with all internal policy and procedures, statutory and contractual requirements in relation to service delivery.
• Maintain and develop a NISS Community Engagement Strategic Plan and associated community engagement operational and administrative systems to align with the community engagement plan.
• Provide regular reports and other analysis on key metrics as required including performance, outcomes, needs, risks, trends and areas of achievement / good news stories within agreed timeframes.

• Tertiary qualifications in Communications / Media or related field, and / or relevant experience.
• Demonstrated experience in building and managing relationships with a broad and complex group of key stakeholders from government agencies, accrediting bodies.
• NGO Experience working in a culturally sensitive manner with people from Culturally and Linguistically Diverse backgrounds.
• Experience in program coordination and development of administrative systems.
• Demonstrated experience in managing competing priorities and to deliver outcomes within agreed timeframes and quality standards.
• Demonstrated experience working autonomously and collaboratively within multi-disciplinary teams to achieve optimal client outcomes.
• Knowledge of community services policy and practice within Australia.
• Demonstrated written communication skills including the ability to complete presentations, performance and information reporting and annual reviews.
• Outstanding interpersonal and verbal communication skills with the ability to liaise effectively with internal stakeholders and external partners as well as funding bodies to promote understanding of key issues and business objectives.
• Current Driver's License.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

• An attractive remuneration package will be offered to the successful applicant, including a mobile phone and laptop.
• Salary packaging tax benefits, meal entertainment benefit, novated leasing and more.
• Growing organisation with great career opportunities.

Include your resume and covering letter in one document, click 'Apply' and follow the prompts. For general role enquiries contact us via . Please note: we do not accept applications to this email.

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Sunday 28 th June 2026.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.