This is a field service engineering position, primarily responsible for traveling to customer sites which are often high-security environments, to maintain and repair Smiths Detection's X-ray and trace detection equipment using hand and power tools, as part of the field service team. This position requires face-to-face and remote customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and outside of day-time business hours are also essential requirements.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO
Travelling to customer sites across metropolitan and regional/remote areas, often requiring long-distance driving, air travel, and hotel accommodation for several days per trip
Troubleshooting, servicing and repairing X-ray and trace detection equipment at customer sites and within Smiths Detection's service centres
Proactively completing preventative maintenance tasks according to service contracts and schedules
Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipment-software
Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
Replacing belts, rollers, motors and other mechanical components within X-ray equipment
Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
Installing new equipment at customer sites, independently and alongside Smiths Detection's programs and installations teams and various subcontractors and customer-stakeholders
Completing field service related documentation and reports
Completing technical, safety, compliance and other job related trainings, online and in-person
Maintaining a clean/tidy work station and work environment
Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a timely and professional manner, independently
Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
Joining regular internal team meetings and safety briefings
Ensuring that tools and testing equipment is maintained and calibrated
Acting as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customers
Analysing field service data trends and recommending process and equipment improvements
Contributing to continuous improvement projects and initiatives
Providing training and support to new joiners and junior-level field service team members
Leading safe-work practices and ensuring the safety of junior-level field service team members
Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
Other duties as required
Qualifications
EDUCATION, LICENSES & EXPERIENCE
Certificate 3 Trade Qualification or Degree (Mechanical/Electrical/Electronic/IT)
Provisional or Unrestricted driver's license
Australian Citizenship and ability to obtain security clearances and industry licenses
Basic proficiency with Microsoft Office Suite