Your day to day
Guest Experience
Create, develop and market key events for the hotel, especially during key business periods Communicate effectively, to target markets, the amenities and benefits of the hotel, including hotel refurbishments, food and beverage provisions, conference, banqueting and events Work with local third-party partners, including local media, and maintain professional working relationships with local official bodies Create and maintain a comprehensive media and marketing contact management system relevant to the target audiences of the hotel Work closely across all hotel departments, seeking proactive opportunities and planned promotions to address specific business challenges, as required Manage and promote the hotel on IHG brand website. Coordinate media enquiries with General Manager when approached for comments and/or reports Research and develop new opportunities within key target markets Communicate with internal operational teams on all aspects of specific event organization and promotions Owning and managing the Hotel content calendar, aligning activity with key campaigns, seasonal moments and specific days/ periods, handling social media accounts. Reviewing SEO and website content to ensure brand alignment and accuracy Conduct comprehensive market research, monitor competitor activity, and analyze industry trends to enhance the property's market positioning Build, cultivate, and manage strong relationships with media partners, influencers, agencies, and key stakeholders to maximize brand exposure and foster community engagement Keep a close eye on Hotel Guest reviews and work on solutions where Marketing can contribute Maintain a data