In this role you'll support both in-store and on-farm customers, helping to grow merchandise sales and ensuring smooth day-to-day branch operations.
Key responsibilities include:
* Providing friendly, efficient customer service both in-store and over the phone.
* Assisting customers with sales of agricultural products including animal health, ag-chemicals, fertiliser, fencing, stock handling, and general rural merchandise.
* Supporting the branch manager and sales team with order processing, invoicing, stock control, and merchandising displays.
* Receiving, unpacking, and storing deliveries while maintaining accurate inventory records.
* Assisting with the loading and delivery of customer orders (a forklift or truck licence would be advantageous).
* Helping to maintain store presentation, safety standards, and compliance with all relevant procedures.
* Building and maintaining relationships with local rural customers and suppliers.
About You
We're looking for a practical, customer-focused team player who enjoys rural life and working in a busy agricultural environment.
You'll ideally bring:
* Previous experience in rural merchandise, retail, or agriculture (preferred but not essential).
* A genuine interest in farming and agricultural products.
* Strong customer service and communication skills.
* Attention to detail, reliability, and willingness to learn.
* Competence with basic computer and point-of-sale systems.
* Current driver's licence (essential).
* Forklift or HR/MR truck licence (desirable).
Why Join Tom Grady Rural Merchandise?
* Be part of a respected local agribusiness with deep ties to the community.
* Varied work — from customer service and stock handling to farm-supply sales.
* Supportive team environment with on-the-job training and development.
* Competitive remuneration based on experience.