About This Role
This position involves managing claims throughout their lifecycle to achieve the best possible outcomes for customers.
The ideal candidate will have a deep understanding of property claims and strong communication skills, as well as experience in managing Home or Landlord insurance claims.
Key Responsibilities:
* Manage a portfolio of 120–160 claims.
* Deliver exceptional customer service and clear communication.
* Drive timely and cost-effective claim resolutions.
* BUILD STRONG RELATIONSHIPS WITH BROKERS, SUPPLIERS AND PARTNERS.
* Recommend accurate reserves and ensure compliance with relevant regulations.
* Proactively manage risk and support a safe working environment.
* Champion company values while seeking opportunities to improve efficiency.
Requirements:
* At least 2 years' experience managing Home or Landlord insurance claims.
* Strong knowledge of property claims legislation, regulations, and best practice.
* Understanding of the insurance industry and broker relationships.
* Customer-focused with solutions-driven decision-making skills.
* Organised, self-motivated, and confident in managing priorities.
* Degree not essential but desirable.
Working Arrangements:
This role can be based at either our Head Office or our Fortitude Valley office. Both locations offer excellent public transport links and amenities.
What We Offer:
We are committed to providing a positive and supportive work environment that enables our employees to thrive.
Benefits:
* A competitive salary package including bonuses.
* 22 days of leave per year (including your birthday). Plus, one paid volunteer day.
* A range of wellbeing initiatives, including onsite health checks, virtual health challenges, and social sports teams.
* A 24/7 employee assistance program.