The company
Join one of Australia's largest FMCG distributors, supplying to independent retail stores nationwide. This is an exclusive opportunity to join a wonderful business who spoil their staff with exclusive perks and pride themselves on their collaborative team culture.
The Role
Welcome to your new role as the Retailer and Shopper Support Specialist where you will be supporting the national roll out of the online and in store rewards programme.
Some of the duties include:
- Emphasis on outbound calls re-engaging retailers with the Cash Back programme to drive engagement, and member acquisition
- Meet Shopper and Retailer satisfaction goals and co-ordinate with the Customer Service team to achieve this
- Manage relationships and complaints with internal and external stakeholders
- Maintain a positive working relationship with interstate teams, retailers, suppliers and vendors as you will be liaising with them on a daily basis
- Compile and generate reports amongst other administrative duties
The Benefits
- Work life balance and versatile working arrangements
- Secure parking on site
- Located near public transport
- Additional annual leave options
- Fantastic office culture
About You
- Customer Support, Customer Service, Customer Support, Retailer and Support Shopper Specialist, Ecommerce background
- Customer Service skills
- FMCG industry experience is a bonus
- Versatile, easy going and outgoing personality
- Excellent verbal and written communication skills with the ability to build strong relationships
Next Steps
To apply, click "APPLY NOW" or email your CV to beth.dargan@randstad.com.au
Due to the nature of the role, we are only able to explore Australian Citizens and Permanent Residents.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
experience
2 years
skills
Customer care, Customer Service, Call Centre, Administration, Customer Support, Order processing, FMCG, Inbound Customer Service, Retail, Hospitality, Telesales, Claims, Sales, Retailer and Support Shopper Specialist, Coordinator, Account Manager,
qualifications
- N/A.
education
Secondary School/High School
📌 customer service
🏢 Randstad
📍 North Ryde