Posted: 21 May
The role
We're inviting Expressions of Interest for upcoming opportunities (casual seasonal work) to join Yates as a Help & Advice Horticultural Consultant – a key role that brings the Yates brand to life for gardeners across Australia.
What You'll Be Doing
- Providing friendly, expert gardening advice to home gardeners and retail customers
- Supporting consumers across phone, email, live chat, ticketing systems, and social platforms
- Troubleshooting product questions and resolving concerns with warmth and professionalism
- Maintaining high service standards and ensuring accurate, timely follow-ups
- Contributing ideas and insights to our technical and marketing teams
Our Benefits
- Up to $1,000 net annually to cover private health extras gap costs
- Exclusive discounts on DuluxGroup products and partner offers
- Stay active anytime, anywhere through our partnership with Fitness Passport
- 20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one
- Market leading learning, development and career pathways
- Access to our Wellbeing Hub and full EAP support
- Recognition programs that celebrate your impact
What We're Looking for
- Qualifications in Horticulture and experience in customer-facing environments such as retail, nursery, sales, or service
- A friendly, professional manner and a genuine passion for helping others
- Strong written and verbal communication skills
- Ability to manage challenging situations with empathy and calm
- Confidence using Microsoft Office and digital communication tools
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