As a key member of our support team, you will play a vital role in delivering exceptional customer service to clients.
We are seeking a highly skilled and empathetic professional to join our organization. Your primary responsibility will be to provide timely and effective support to clients, resolving their queries and concerns in a professional and courteous manner.
The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work well under pressure. You will also possess strong problem-solving skills, with the ability to think critically and creatively.
In this role, you will be responsible for:
* Providing technical support to clients via phone, email, and chat
* Resolving client complaints and concerns in a timely and efficient manner
* Collaborating with internal teams to resolve complex issues
* Documenting client interactions and feedback
Our clients include some of Australia's largest companies.