Join to apply for theFront Office Managerrole atAccor
Mantra Lorne is located in the coastal town along the Great Ocean – it is spread across 12 acres of landscaped gardens, boasting undeniable beachfront accommodation offering heritage hotel rooms and modern one- and two-bedroom apartments.
The Larder, on-site restaurant, offers daily breakfast, lunch, and dinner, all crafted from locally sourced ingredients.
Proudly housing the largest residential conference venue in regional Victoria, Mantra Lorne can host groups of up to 600 guests for bespoke corporate and private events.
There is plenty to do in your down time, from exploring waterfalls, shipwrecks and bushwalking; to having a game of tennis or golf; immersing yourself in art exhibitions and markets; to simply relaxing on the beach enjoying the afternoon sun.
Perks of joining Mantra Lorne
Onsite accommodation available in shared facilities for a weekly fee (upon availability)
Complimentary access to gym and pool, surfboard hire, and local discounts, including massages and surfing lessons
Live and work by the beach in Victoria's oldest guest house and largest regional conference venue
Travel the world with access to heavily discounted staff rates through Accor
Purpose
As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations.
Your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest.
Primary Responsibilities
Confidence in communicating with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives
Skills And Experience
Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager
Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills
Proficiency in using reservation and property management systems is a plus
Masterful in the art of communication, both the written and spoken
Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
Accor Benefits
ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide
Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
Learn Your Way – Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities – We are a world leading hotel operator
With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours.
We invite you to APPLY NOW.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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