As a Customer Experience Consultant, you will report directly to the Head of Customer Experience Department. The combined Customer Experience and Claims team provides crucial support to our customers, suppliers and other relevant parties at all points before, during, and after a customer's rental and claim process. We aim to be a one-stop shop for our customers; from the time a customer calls to enquire about a vehicle, to any follow-up questions a customer may have after they return and everything in between. Customer service excellence is the most crucial part of this role
Your primary responsibilities in the role will include the following:
* Develop and maintain customer relationships with corporate, leisure & commercial customers
* Manage all aspects of a customer's Enterprise experience both online and over the phone
* Communicate with our suppliers providing accurate information regarding reservations, availability, and location information
* Liaise with locations and departments to follow up on customer feedback k ensure a swift and accurate response
* Meet specified time-frames and quality standards
* Maintain documentation and records to high standards
* General administration duties
About You
Our ideal candidate will have had previous demonstrated experience in customer service and/or the claims handling process and will have the following skills and attributes:
* Outstanding Customer Service Skills
* Adaptive verbal and written communication
* Strong attention to detail
* Genuine desire to help customers and resolve issues
* Organisation skills with the ability to multi-task in a fast-paced environment
* Flexible with the willingness to learn and adapt
* Ability to follow processes, procedures and maintain documentation and records to high standards
Employee Benefits
* Hourly rates + shift loadings + incentives for KPI achievements
* Earned Wage Access - access your earned wages instantly between paydays
* Ongoing training and development - utilise our global network's wealth of knowledge
* Employee and "family & friends" discounts on car rentals globally
* Access to hundreds of discounts and offers on health insurance, gym memberships, home loans, movie tickets and much more
* Various avenues of assistance are available to help you achieve your career goals via external training programs and professional development courses
Job Types: Full-time, Permanent
Pay: From $29.91 per hour
Benefits:
* Employee discount
* Referral program
* Travel reimbursement
Experience:
* call centre: 1 year (Preferred)
Work Authorisation:
* Australia (Required)
Work Location: In person