Job Overview
This role is responsible for providing operational and administrative support to a federally funded organisation.
The Payments Officer will have significant contact with internal and external stakeholders, requiring effective communication and problem-solving skills to resolve enquiries.
* Investigate and resolve outstanding payment requests that have been rejected through the provider and participant portals.
* Engage with stakeholders to resolve payment enquiries, ensuring timely and accurate responses.
* Process manual payments to providers and self-managed participants, maintaining accuracy and attention to detail.
* Work collaboratively to resolve payment issues, guided by legislation, policies, and standard operating procedures.
* Contribute to decision-making within the team/work area, ensuring collective success.
* Meet team and individual work resolution targets, prioritizing tasks and managing time effectively.
* Maintain knowledge of and compliance with legislative, financial, and administrative frameworks, ensuring adherence to regulatory requirements.
Requirements:
* Demonstrated payroll experience or similar, showcasing expertise in financial management.
* Highly developed organisational skills, enabling efficient task management and prioritisation.
* Previous experience completing administrative duties, including data entry and record-keeping.
* A friendly phone manner, ensuring excellent customer service and stakeholder engagement.
* Ability to work as part of a team and autonomously, demonstrating adaptability and flexibility.