About Australian Vintage:
At Australian Vintage (AV), our purpose is to make the world a smaller place through sharing good times.
Australian Vintage is an ASX listed company and owner of the multi-award winning McGuigan, Tempus Two, Nepenthe and Barossa Valley Wine Company brands.
Leveraging our world-class assets and innovative know-how, in 2022 we expanded into spirits and ready-to-drink cocktails to diversify our portfolio and deliver products that consumers are demanding - from a world-first gin to a playful sustainable spirit and high-quality cocktail convenience.
We are proud to be committed to an ESG strategy that encompasses environmental impact and climate action, alongside social impact initiatives to support communities and good corporate governance. We have set an ambitious climate target – informed by current climate science – to achieve Net Zero carbon emissions by 2040 across the entire value chain. Our Buronga Hill winery and Merbein packaging facility are 100% powered by wind and solar.
Australian Vintage is proudly recognised by Mental Health First Aid Australia as an accredited Mental Health First Aid workplace as of January 2023.
About the role:
The role can be based at either our Balmain (Sydney) office or our Cowandilla (Adelaide) office, with a mix of office-based and on-site support.
Reporting to the IT Helpdesk Manager, this role provides Level 1 and Level 2 technical support across organisational systems, applications, and end-user computing environments. You will support the availability, reliability, and performance of IT services through timely incident resolution, proactive maintenance, and adherence to documented processes.
What you will do:
Reporting to the Help Desk Manager, your primary duties will include:
* Provide timely Level 1 and Level 2 technical support across organisational systems and applications, ensuring minimal disruption to business operations
* Diagnose, troubleshoot, and resolve Helpdesk incidents and service requests within agreed service levels, with clear communication and accurate ticket updates
* Install, configure, maintain, and upgrade desktops, laptops, printers, and peripheral devices
* Escalate incidents appropriately and support root cause analysis for recurring or major issues
* Create, maintain, and update Helpdesk documentation, procedures, and the IT knowledge base
* Work collaboratively with internal stakeholders to support effective IT service delivery
* Liaise with external contractors as required
* Comply with AV policies, practices, and guidelines, supporting a safe, fair, and inclusive workplace
What you will bring:
* IT degree or TAFE qualification, or equivalent practical experience
* Strong knowledge of PC and desktop hardware, including peripherals
* Hands-on experience troubleshooting hardware and supporting end users
* Solid understanding of current operating systems and common IT standards
* Strong communication skills, with the ability to explain technical issues in plain language
* Customer-focused mindset with a practical, problem-solving approach
* Ability to manage multiple tasks, prioritise effectively, and continuously improve
* Experience with JD Edwards, Power BI, or Hubble (Insightsoftware) is advantageous
What we offer:
We're proud to offer a strong benefits package to our employee that we know can make a big difference to work life and life outside of work.
* Primary carer parental leave offering 26 weeks paid leave
* Loyalty leave
* Hybrid flexible working
* 'Work anywhere' for up to two weeks annually
* Birthday leave
* Volunteer days
* Further education and study support
* Mental health and wellbeing training and support
* Annual product allowance
* Options to purchase additional annual leave
* Sabbaticals and career breaks
* Continuation of superannuation while on paid and unpaid parental leave
If you enjoy solving problems, helping people get back up and running, and being part of a supportive team, we would love to hear from you.