Job no: 580301
Work type: Maximum Term
Location: Corporate Services - VIC Metropolitan
Categories: Accounting/Payroll/Finance
Join our dynamic team on a temporary full-time 12 month contract as a Patient Accounts Education Officer!
Play a critical role in our mission to deliver excellent customer service!
The Role
As the Patient Accounts Education Officer, you’ll play a key role in driving the success of our revenue cycle by developing innovative training materials and delivering impactful training sessions. You’ll work alongside the Patient Accounts Education Coordinator to continuously improve and optimise processes, ensuring quality and consistency across the board.
About You
We’re looking for a dynamic, self-motivated professional who thrives in a fast-paced environment and is passionate about making a difference. If you’re someone who brings energy, strong customer focus, and top-notch communication skills to the table, we want you!
Essential Skills and Experience
* Strong understanding of financial procedures and accounting principles related to hospital billing and collections.
* Proven ability to develop, document and deliver effective training programs to ensure staff understand and comply with billing processes, policies, and procedures.
* Experience with private hospital billing systems, including a solid understanding of the complete billing and collections process including Eclipse management.
* Expertise in private health insurance billing, contractual rules and comprehensive knowledge of medical and private hospital billing regulations.
* Ability to adapt training methods and learning techniques to suit a diverse workforce, ensuring knowledge is effectively absorbed and applied.
* Commitment to a high standard of customer service, with strong attention to detail and accuracy in all aspects of work.
* Skilled at sourcing and breaking down complex information into clear, practical insights that can be easily understood and taught to others.
* Excellent interpersonal and communication skills to engage with both internal and external stakeholders.
* Ability to work in a dynamic, fast-paced, rapidly changing environment.
* Strong focus and commitment to continuous improvement and the pursuit of excellence in billing and debtors’ practices.
* Ability to work independently, within a multi-disciplinary team, and collaboratively under tight deadlines.
* Proficient in Microsoft Office Suite, particularly Excel, Word and PowerPoint.
* Previous experience in Meditech.
* Certificate IV Workplace Training and Assessment.
* Certificate in Medical Terminology.
Requirements
* A National Police Check conducted within the previous 12 months may be asked of you.
To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.
For enquiries, please contact Amy Krishna Director of Revenue Management -
Applications Close: 7th May 2025
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