We are a South East based Commercial Kitchen Equipment Service, Repair and Installation company.
Our objective is to keep our customers kitchens productive and operating efficiently by ensuring that their equipment is serviced and maintained to the highest level.
We achieve this by providing a broad range of technical services which cover all the equipment types that you would find within the commercial kitchen environment.
Delivering an awesome customer experience is central to what we’re about. Our business success is based on being the best at what we do every time!
We’re currently looking for a new team member to assist with spare parts
What will you do in this position?
- Assist with ensuring spare parts requests are responded to in a timely manner
- Manage technician requests via dedicated software, email and over the phone
- Processing supplier shipments and managing stock including stock takes and replenishments
- Develop robust relationships with technicians to ensure excellence in customer service
- processing inwards goods into the business
- ordering and receipting of parts
- Picking and packing parts required for jobs
- Restocking technicians van stocks
- Organising parts, appliances and tools for installations
- Maintaining specialised tool inventory
- Maintain organisation, safety and tidiness of our warehouse
- Collaborate with the spare parts team to achieve best outcomes for customers including identifying and quoting spare parts during peak periods
- Conducting regular stocktakes of warehouse, kits and technicians vans
- Resolving issues within the supply chain
- Identify methods to increase our efficiency
- Maintain inventory using our Simpro software
- Use Microsoft office programs where appropriate
- Picking up parts from suppliers and taking to field staff where required
Skills and experience
- Some previous experience in interpreting spare parts is desirable
- Customer service focused & willing to assist clients and colleagues
- Ability to multitask, work autonomously and as part of a team
- Must be highly organised, strong attention to detail & accuracy
- Sound computer skills in the use of Outlook and the ability to work across various manufacturers websites
- Ability to work in a fast-paced environment
- Physically fit as the job involves some manual handling
- Be able to use a walker stacker
- Good communication skills – written & verbal
- Organised, planned & structured
- Intermediate computer skills (Utilise IT resources to be organised and efficient)
- Drivers licence essential
📌 Warehouse & Spare parts Interpreter
🏢 Important Business
📍 Mulgrave