Job no: 572854
Work type: Full Time
Location: Auburn
Categories: Sales
Customer Service Manager Overview
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Harvey Norman Small Appliances Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.
Responsibilities
* Actively manage Harvey Norman customer repairs & servicing.
* Tag faulty products and liaise with our service agents & suppliers and keep the service database up-to-date.
* Keep our customers updated on the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service.
* Assist with the department's admin duties, including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting.
* Run weekly reports for repairs/service jobs as required by the Proprietor.
* Advise customers of arrival of stock and organise delivery as requested by the Proprietor.
* Be Health and Safety conscious.
Qualifications
* Experience in (or ability to work in) a customer focused, successful retail business.
* Experience working in a high volume administration role.
* Capacity to juggle multiple tasks with a flexible, 'can-do' attitude.
* Customer service champion with very strong communication and interpersonal skills.
* Ability to think on your feet and manage your own work‐flow with great organisational/prioritisation skills.
* Familiarity with Australian Consumer Law (desirable).
* Being full of energy, ambitious, confident and flexible.
* Friendly, outgoing, approachable and work well as a team member.
* Ability to service customers while managing work tasks around their needs.
* Going above and beyond to provide exceptional customer focused problem solving.
* Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services.
What We Offer
* Generous staff discounts.
* Harvey Norman is a strong advocate of career progression with a wide support network for professional development.
* An environment where good performance is recognised and rewarded.
* A flexible and positive work environment.
If this role exhilarates your passion for a new opportunity then please submit your application for consideration.
Advertised: 13 Jan 2026 AUS Eastern Daylight Time
If you're keen to express your interest in working for a Harvey Norman Franchise, let us know.
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