Customer Service Specialist Opportunity
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Specialist. As a key member of our service delivery team, you will be responsible for delivering exceptional customer experiences through timely and accurate information on banking enquiries, account openings and processes.
About the Role
This role involves providing support to customers via face-to-face interaction and inbound & outbound calls with banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.
What will your day look like?
* Deliver exceptional customer experiences that drive satisfaction and first call resolution
* Provide timely and accurate information on banking enquiries, account openings and processes via telephone and/or online channels
You will also be required to demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
Requirements
To grow and be successful in this role, you will ideally bring:
* Experience in delivering high quality customer experiences
* Comfortable with digital customer service platforms to assist customers in real-time
We encourage continual learning and adaptation to the latest digital customer engagement tools. You will be part of a team that values digital empowerment & fluency; we help customers transition to a more convenient banking experience by giving them confidence in using digital banking options.