Access & enquiry officer (launceston)

Location: Launceston, Tasmania

Salary: from $35.10 per hour + Superannuation + NFP salary packaging benefits

Employment status: Full Time Permanent

Job Number: 3219

• Client Enquiries & Reception: Provide professional front-of-house support, respond to enquiries across multiple channels, guide clients to appropriate services, and maintain a welcoming setting.
• Administration, Finance & Operations: Deliver administrative support including data entry, mail, fleet coordination, invoice and purchase order processing, cash handling, reconciliations, and banking activities in line with procedures.
• Service Quality & Compliance: Ensure consistent service delivery aligned with organisational values, maintain accurate records, escalating issues as required, and contributing to continuous improvement.
• Teamwork, Safety & Culture: Collaborate positively across teams, uphold safety and wellbeing standards, participate in learning and development, and undertaking other duties as required.

• Qualifications & Compliance: Certificate in Administration/Business (or relevant experience).
• Communication & Interpersonal Skills: Exceptional written and verbal communication skills with the ability to engage empathetically and professionally with diverse stakeholders.
• Administration & Technical Capability: Strong experience in account management, document control, compliance documentation, Microsoft Office Suite (including Teams), and managing multiple inboxes.
• Organisation & Customer Service: High attention to detail with excellent customer service, time management, responsiveness, and ability to manage competing priorities.

You'll also need an NDIS Worker Screening Check and Orientation Module Certificate – we'll help guide you through this.

• Experience working with and communicating with a diverse range of people and with people with disability.
• CareLink or Lumary experience.
• Understanding of the disability sector.
• Experience using a CRM system.

At genU, we're committed to creating a welcoming, protected, and respectful space where everyone is empowered to play their part in the important work that we do.

• We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion, and celebrate the unique perspectives and experience each of us brings.

• Flexibility – full time, part time, or job share plus hybrid working.
• Salary packaging – up to $15,900 tax‐free plus meal/entertainment benefits.
• Extra Leave – 13 days personal leave/10 days wellbeing leave plus your 20 days of annual leave.
• Purchased leave options – the ability to buy additional annual leave to support work‐life balance and flexibility.
• Discounts – savings at 450+ retailers including Coles, Woolworths & JB Hi‐Fi.
• Wellbeing support – 24/7 access to a holistic employee assistance program.
• Referral bonus – bring great people with you and be rewarded.