Customer Relationship Consultant Role Overview
* Manage all respite and permanent leads from prospective residents and their families.
* Oversee all leads in our CRM database to ensure efficient tracking and follow-up.
* Build and maintain relationships with key organizations that can refer prospective residents to our aged care homes.
Key Responsibilities:
* Implement sales plans and comply with the customer sales method to deliver an excellent client experience.
* Travel to various client locations for sales meetings and presentations.
* Achieve financial targets related to occupancy, RAD, additional services, and ACFI.
* Maintain competitive profiles for facilities and manage inbound leads efficiently.
* Ensure all prospects receive timely and professional communication and provide accurate information packages.
* Record and track all leads in the CRM database, ensuring all information is current and clear.
Qualifications and Experience:
* Essential:
o Proven experience in sales and marketing.
o Strong administrative skills and the ability to handle confidential information.
o Excellent verbal and written communication skills with the ability to empathize with prospective residents and their families.
o A current driver's license and National Police Certificate (or the ability to obtain one).
Performance Outcomes:
* Compliance with sales plan initiatives and admissions process.
* Achievement of financial targets, including occupancy rates, RAD targets, and contracts written.
* Improvement in channel leads and CRM database management.
Why Work With Us?
* We are committed to creating a workplace where the elderly feel respected, valued, and cared for in a supportive environment.
* We value Integrity, Innovation, Excellence, and Care in everything we do.