Job description
Agency Department of Corporate and Digital Development Work unit ICT Services – Service Delivery
Job title ICT Support Officer - Mobility Designation Administrative Officer 5
Job type Full time Duration Fixed to 02/08/2026
Salary $88,297 - $92,687 Location Darwin
Position number 50677 RTF Closing 05/11/2025
Contact officer Nelson Jong on or
About the agency
Apply online
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability
by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact
officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the OCPE
website.
Primary objective
Assist the ICT Manager and ICT Senior Manager with the delivery of high quality, timely, effective and efficient ICT services to Agency staff,
including identification of innovative ICT approaches which enable delivery of business units’ objectives more efficaciously. The position also
provides end user support, training and coordination of equipment fault and warranty repairs for portable devices such as Body Worn Cameras,
iPads, smartphones and tablets.
Context statement
ICT services are delivered to client agencies under a centralised services model across a geographically and culturally diverse environment. The
Service Delivery unit provides a range of ICT support services to enhance agencies’ effective operation of digital environments, ensuring alignment
of ICT strategy in accordance with whole of Government policies and standards.
Key duties and responsibilities
1. Provide client-focussed end to end support, advice, and services to assist client agencies to manage their ICT requirements, across a range of IT, Telecommunications and Multi-functional devices, e.g. mobile phones, smart phones, video conferencing.
2. Deliver services to support ICT infrastructure, systems and software in the mobile services environment, develop and maintain associated documentation and track and record all asset data for the Mobile Devices using the PFES inventory system.
3. Assist ICT Senior officers and client agency managers to implement and promote Whole of Government Information and ICT policies and procedures to achieve best practice delivery of information and services.
4. Provide mentoring, training, support, and guidance to junior team members contributing to their development.
5. Participate and contribute to ICT projects and review, develop and implement policies, procedures, systems to deliver effective and consistent ICT services across the NTPS.
6. Coordinate and process corporate IT payments, including reviewing invoices, approvals, payments and dispute resolution.
7. Coordinate procurement of IT Hardware and or/Software, including coding and processing of accounts payable as required.
8. Manage and advise on enterprise subscription-based software licencing on behalf of client agencies.
Selection criteria
Essential
1. High level experience with ICT services and infrastructure including software, hardware, mobile devices, video conferencing and the development of associated documentation.
2. Experience in the delivery of outsourced IT Services within a public service, or comparable, environment with the ability to interpret and apply legislation, policy and procedure as it relates to ICT service delivery.
3. High level of client focus and the demonstrated ability to apply empathy, exercise discretion and maintain confidentiality.
4. Highly motivated and results driven with the ability to learn quickly and adapt existing skills to the changing needs of the client, team and branch, with the ability to mentor, train, support and provide guidance to team members.
5. Very valuable interpersonal, communication and collaborative skills, with a demonstrated ability to interact with managers and employees at all levels and from diverse cultures.
6. Good written communication skills to draft correspondence, policy, procedures and guidelines and contribute to ICT projects.
7. Proven problem solving and negotiation skills reinforced by demonstrated ability to grasp issues readily and analyse client agency needs to identify and resolve problems or escalate for resolution where required.
8. Demonstrated work ethic and attitude which emulates DCDD values of Commitment to Service, Innovation, Ethical Practice, Accountability, Impartiality, Diversity and Respect.
Desirable
1. Relevant tertiary qualifications in IT or a related field.
Further information
The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will not
exclude an applicant from this position unless it is a relevant criminal history. When choosing to apply for this position, the applicant should
consider the full requirements of the position in aligning to their work experience and capabilities to this role. Please refer to the Capability
Framework and visit our website at
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