Established in ****, iGoDirect is a leading rewards and promotional technology provider, delivering end-to-end solutions across prepaid, gift cards, consumer promotions, and data analytics.
We've built a strong reputation for leveraging proven technologies and developing innovative platforms that help brands engage customers in smarter and more meaningful ways.
Our custom solutions enable businesses in Australia and New Zealand to deliver frictionless customer experiences through personalised incentives, loyalty programs, and cutting-edge payment systems.
With our latest advancement—a powerful new card-issuing platform and intuitive management portal—we are redefining how brands issue, track, and optimise rewards and payments at scale.
Role Overview
As an Inbound Sales & Client Success Executive, you'll play a pivotal role within iGoDirect's commercial growth engine across Australia and New Zealand.
You will be the first point of engagement for prospective clients, providing high quality sales and service to ensure customer success.
You will also support and influence the full sales cycle, working closely with our senior leadership team across Commercial, Product, Marketing, and Operations.
This position is ideal for someone ready to step into a more senior commercial role with clear development pathways into Sales Leadership or Client Success Management.
Key Responsibilities
Serve as the first commercial touchpoint for prospective customers across Australia and New Zealand—handling inbound enquiries and proactively reaching out to outbound leads.
Qualify opportunities, understand business needs, and position iGoDirect's solutions confidently and strategically.
Book meetings, coordinate product demos, and support the progression of opportunities through the pipeline.
Partner closely with the Senior Sales team to build targeted outreach strategies and support sales campaigns.
Work closely with the Marketing team to support the design, execution, and optimisation of inbound sales campaigns across digital, partner, and content-led channels.
Provide real-time feedback on lead quality, messaging effectiveness, and campaign performance to continuously improve inbound conversion.
Client Relationship & Customer Service
Deliver exceptional customer service across all stages of the customer journey—from first interaction through to implementation.
Manage and deepen client relationships, ensuring customers feel supported, informed, and valued.
Resolve customer questions quickly and efficiently, ensuring a high-quality experience that reflects our brand values.
Support renewal conversations, account reviews, and ongoing optimisation of client programs.
Commercial Operations & Growth
Maintain accurate CRM hygiene (Pipedrive), ensuring visibility and accountability across all pipeline activities.
Provide insights and feedback to product and marketing teams, helping shape the future direction of our platforms and campaigns.
Partner with Marketing & Senior Leadership to define inbound success metrics, including lead quality, conversion rates, deal velocity, and revenue contribution.
Help shape inbound campaign targeting by sharing insights from prospect conversations, objections, and buying signals.
Contribute to process improvement, sales enablement, and commercial efficiency initiatives.
Take ownership of personal development and leadership readiness as you grow into a larger role within the business.
What you will bring
Experience in sales, customer-facing, client success, or target-driven environments—ideally within retail, SaaS, promotions, agency, or a fast-growing tech company.
Strong communication skills and the confidence to liaise with clients ranging from small retailers to enterprise brands.
Ability to learn and articulate complex product solutions in a simple, compelling way.
Customer obsession, natural relationship-building and a customer-first mindset.
Highly organised with strong attention to detail and the ability to manage multiple priorities across sales, service, and client engagement.
Strong commercial acumen with experience managing revenue targets, expansion opportunities, and complex Enterprise deals.
Analytical mindset with the ability to assess deal economics, prioritise opportunities, and balance customer outcomes with business profitability.
Thrives in a fast-paced, evolving environment and enjoys solving challenges with a proactive mindset.
A values-led attitude: ownership, trust, connection, agility, and courage.
Ambition to step into senior, team lead, or management responsibilities as opportunities arise.
What We Offer
Competitive salary package.
Flexible working arrangements with a collaborative HQ in Fitzroy.
Opportunities to grow into leadership roles as the team scales.
Supportive, high-energy environment with a passionate, talented team.
Exposure to cutting-edge technology and enterprise-level clients.
A role where your ideas, voice, and impact truly matter.
Unlock job insights
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as an Inbound Sales Role?
Do you have experience in a sales role?
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