Overview
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
Job Function
Customer Management
Job Sub Function
Non-Technical Customer Service
Job Category
Professional
All Job Posting Locations
Eight Mile Plains, Queensland, Australia
North Ryde, New South Wales, Australia
Notting Hill, Victoria, Australia
About MedTech
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Visit us at to see how your unique talents will help patients on their journey to wellness.
The Opportunity
Customer Service Representatives provide exceptional customer service to both internal and external customers, enhancing working relationships and driving continuous improvement of quality and process. They ensure that each Customer's experience is of the highest standard possible, while contributing as part of a productive and successful team. Everything we do must be of the highest quality.
Responsibilities
Handle customer and stakeholder inquiries and complaints effectively, taking ownership and escalating where required.
Manage customer and commercial team interactions through telephony services.
Contribute to achieving the team's KPIs by ensuring all customer orders, bookings, and invoices are processed accurately in compliance with J&J; Quality Systems and relevant SOPs.
Contribute to the National Customer Service Network, providing support when needed.
Collaborate with multiple departments including but not limited to Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits, etc.
Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.
About You
Technical skills: MS Office, CRM, ERP systems (e.g., SFDC, SAP)
Office skills: Standard office telephone, Email, Outlook
Professional skills: Ability to make quick decisions; work efficiently; communicate clearly in writing and verbally
Experience in commercial relationships and negotiation; able to handle customer interactions
Ability to translate customer needs into business requirements
Proven ability to manage multiple competing priorities
Why Choose Us
Competitive remuneration package
Continuous training and support
Award-winning leadership development programs
Inclusive, flexible, and accessible working arrangements
Equal opportunity employer supporting diversity and inclusion
Our Perks
Up to 18 weeks of parental leave to support new parents
4 days of volunteer leave to give back to the community
Option to purchase up to 2 weeks of additional annual leave for extra time off
Wellbeing Day to prioritise self-care
Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
Access to an Employee Assistance Program for personal and professional support
Enhanced leave provisions for compassionate (caregiver) leave, up to 30 days of additional support
Life insurance coverage for added peace of mind
And much more...
Great Place to Work Certified – 2024
Great Place to Work Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces. Johnson & Johnson – Australia and New Zealand were certified as a Great Place to Work in ANZ in its first year of participation.
All applicants must have rights to work in Australia.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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