About the role
We are looking for an enthusiastic Guest Services & Reservations Agent to join our team at Bells At Killcare in Killcare Heights, NSW. This is a casual role, allowing you flexibility in your work-life balance. As the first point of contact for our guests, you will play a crucial part in delivering exceptional customer service and ensuring the smooth running of our boutique hotel operations.
What you'll be doing
* Greeting and assisting guests with check-in and check-out processes
* Managing reservations, including booking, modifying and cancelling guest stays
* Responding to guest enquiries and requests in a timely and professional manner
* Providing information about the hotel's facilities and the local area
* Handling cash and card payments, ensuring accurate record-keeping
* Supporting the wider hotel team as needed to maintain high standards of service
What we're looking for
* At least 1 year of experience in a customer service or reservations role, preferably within the hospitality industry
* Excellent communication and interpersonal skills, with a friendly and professional approach
* Strong organisational abilities and attention to detail
* Proficiency in using reservation and property management systems
* A flexible and adaptable approach to work, able to handle multiple tasks simultaneously
* A passion for providing exceptional customer experiences
What we offer
At Bells At Killcare, we are committed to creating a positive and supportive work environment for our team. In addition to a competitive salary, we offer a range of employee benefits, including:
* Opportunities for career development and training
* Discounts on hotel stays and dining at our award-winning restaurant
* A beautiful, tranquil setting in the heart of the NSW Central Coast
About us
Bells At Killcare is a luxury boutique hotel set amidst the stunning natural beauty of the NSW Central Coast. Renowned for our exceptional hospitality, fine dining and commitment to sustainability, we offer our guests a truly unique and unforgettable experience. Join our team and be a part of our continued success.
Apply now to become our next Guest Services & Reservations Agent