The Opportunity
This is a part‑time opportunity offering 24–38 hours per week. As a Food and Beverage Guide, you will deliver confident, elevated service while also supporting the smooth running of shifts through leadership presence and sound judgement.
In addition to delivering outstanding guest experiences, you will act as a trusted point of contact on shift – providing guidance to team members, supporting service flow, and assisting with escalations when the Food & Beverage Supervisor or Manager is not on duty. You will lead by example on the floor, helping to maintain service standards and a calm, professional environment during busy periods.
Working closely with the wider Food & Beverage team and leadership, you will contribute to training on shift, reinforce operational standards, and help create a positive, high‑performing team culture that reflects Crystalbrook Bailey's commitment to responsible luxury and elevated hospitality.
The Talent
To be successful in this role, you will bring solid food and beverage experience, confidence on the floor, and the ability to take ownership when required. You will be comfortable supporting others, managing guest interactions, and remaining composed in fast‑paced service environments.
You will bring
* Previous experience in food and beverage service, ideally within a luxury hotel, resort or high‑volume venue
* Experience acting as a senior team member or go‑to person during service
* Confident interpersonal and communication skills, with a polished, engaging manner
* The ability to assist with service coordination and resolve guest concerns professionally
* Current Responsible Service of Alcohol (RSA) certificate
* Availability across a rotating 7‑day roster, including weekends and public holidays
Desirable
* Certificate III in Hospitality
* Barista knowledge
* Experience serving international guests
* Multilingual abilities
* An interest in building a long‑term hospitality career with an exceptional employer
Why Us
You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry‑leading benefits that support your lifestyle, career and wellbeing, including:
* 50% F&B discount across all Crystalbrook restaurants and bars
* $99 room rates and a generous friends and family discount
* Enhanced parental Leave and lifestyle benefits
* A commitment to a green future through enhanced sustainability practices
* Access to our internal mobility program and team reward schemes
* Online learning and training with tailored career development pathways
* A culture of collaboration, elevating experiences and diversity
* Limitless career opportunities in a fast growing, dynamic environment
* Regular service recognition and team engagement events
Crystalbrook Collectionis an award‑winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.
We're proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.
If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.
As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
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