The Passenger Services Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check‐ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met.
Job Details
* Currently recruiting on a casual basis
* Approx. 16 - 20 hours per week with the ability to pick up more hours
Primary Duties and Responsibilities
* Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times.
* Carry out passenger check‐in duties and other duties commensurate with the passenger service for customer airlines.
* Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
* Assisting passengers
o during disrupted or delayed services;
o who require special assistance such as wheelchair assistance to and from aircrafts.
* Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where required.
* To report any incidents immediately and maintain awareness and obligations involved in reporting incidents.
* Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines.
* Build strong working relationships with all dnata Airport Services team member and client airline employees / delegates.
* Promote and maintain a positive company image (including grooming, behaviours and service).
* Lead and participate as a team member to ensure work and company requirements are communicated accurate and in good time.
* Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance).
* Comply with dnata Standard Operating Procedures and Policies.
* Liaise professionally with internal and external clients and stakeholders.
What we offer in return
* Opportunity to work for a Global company
* Great team environment
* Extensive training and support
* Free onsite parking
* Uniform, PPE and ID cards provided
Essential Criteria
* You must be willing to undertake a Pre-employment medical test
* You must be willing to undergo an Australian Federal Police Security check
* You will also need a valid driver's license
* Ability to handle baggage up to 32kg
* Basic – Intermediate computer skills
* Excellent communication skills – Verbal and Written
* High level of customer service skills
* Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend.
* Minimum of 1 year experience in customer service-oriented role
* Employment is conditional upon a satisfactory security clearance (ASIC) and a pre‐employment medical/Drug & Alcohol test.
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