Company Description
* Leadership role with a national scope
* Be a change agent for our digital transformation
* Base salary starting at $200,000, however we are open to discussion with the right candidate and experience
Be part of Beyond Bank-a bank that is for and with you.
We are one of Australia's largest, 100% member-owned mutual banks with a credit union heritage. With more than 340,000 members and more than 50 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive and supportive environment where you can continue progressing, no matter what stage of your career you are at.
Our values of: customer obsessed; empowering communities; right things, right way; shared ambition; and championing sustainability are integral to all that we do and are the standards to which we hold ourselves.
Job Description
Your new role
You will be responsible for the leadership and direction of our digital team, relationships with key digital and technology partners and strategic projects with a significant digital and technology emphasis. You will have significant commercial, strategic and operational responsibilities in the digital space.
You'll be an important member of our senior leadership team, this strategic position requires strong leadership capabilities to consistently strive to deliver initiatives and to provide a high level of quality service in the digital environment through their team and the business from a customer and business perspective. You will have a vital and direct impact on the relationship of critical third-party partners, including across App, Internet Banking and Website. Selecting, developing, and maintaining partners to assist in delivering our digital strategy and ecosystem is essential.
Some of your key duties
* Guide and lead digital transformation. Work on all aspects including promoting technological tools which allow accelerated growth, managing every digital team and building overall strategy to coordinate different activities.
* Develop a clear, compelling, customer centric Digital vision and strategy across BBA with initiatives delivered through a high performing digital team.
* Drive digital innovation and act as a change agent throughout the organisation. Stay at the cutting edge as a leader, challenge and push the boundaries. Pursuing innovation in the digital realm by keeping abreast of industry, external/internal insights & trends for opportunities to provide for customer needs sustainably and that link to brand positioning.
* Foster an environment that is agile and responsive to business needs.
* Develop and present papers (and business cases) for Digital related initiatives to Executive and Board.
* Lead and empower the team to deliver and meet the operational and strategic initiatives, manage regulatory compliance, legal, administration, procedural maintenance, budgets, forecasts and the variance commentary.
* Collaborate with IT, and Risk & Compliance to ensure all new initiatives have the appropriate risk assessment and policy changes completed, complying with all legislation and codes under which the business is regulated and adhering to all internal policies and processes, as required.
* Drive the improvement and evolution of the customer experience at every digital touch point, delivering a service model where customers have success, choice and access 24/7.
* Oversee the measurement and reporting on the success of the customer experience from a ROI perspective across the digital channels.
Qualifications
A little about you
We're looking for someone with proven experience in digital transformation, team management and leading through change. You'll have strong stakeholder and partner management experience and be someone who has a forward-thinking mindset with innovation and customer at the forefront of all you do. Influencing, strong communication and financial acumen skills will be important to your success.
Essential Experience
* Demonstrated experience designing and launching digital platforms
* Degree in technology or related discipline
* Proven leadership in managing digital transformation and digital teams
* Strong understanding of digital technology, applications, banking systems, and integration
* Experience aligning digital strategy with business strategy
Desirable Experience
* Postgraduate qualification in Management or IT
* Experience in financial services, ideally retail banking
Additional Information
Why work for Beyond Bank?
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at [email protected]
And there's even more benefits:
* Additional 3 paid work-life balance days to boost your annual leave
* Paid community volunteer days to support many community charities across Australia
* Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
* A flexible, and diverse working environment
* Career development opportunities, training and coaching
By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking.
Apply Now
To find out more about Beyond Bank visit or for more information contact [email protected]
As a certified B Corp we are using our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.