Reservations Agent
Job Reference: HORA09225
Reservations Agent
Head Office, 7 Glebe Crescent, Stirling, FK8 2JA
Permanent Contract
Start Date, TBC
Full Time – 36.25 Hours Per Week
ompetitive
Hostelling Scotland is a not-for-profit charity with over 60 youth and affiliate hostels. Since 1931, we have welcomed millions of visitors through our doors, helping them to 'get outside', to explore what Scotland has to offer, discovering the beautiful locations and the natural benefits of the great outdoors.
Working with Hostelling Scotland is more than just a job. Join our team to become an Ambassador for Scotland and make a difference
We are currently seeking to appoint a Reservations Agent based at our Head Office in Stirling.
About The Role
Reporting to the Reservation Manager, the Reservations Agent primary objectives are to conduct reservations activities through promoting all Hostelling Scotland products including Accommodation, Food & Beverage, Membership, Private Hire, Rent-A-Hostel, youth programmes and administrating our charitable accommodation activities.
You Will
Process reservations ensuring all customers receive a friendly and efficient response, which accurately meets their needsDeliver first class guest information and help with travel planning as well as giving our guests inspiration on how to make the most of their stay with us.Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller's needs, Respond to department emails in a timely manner and in line with the Hostelling Scotland's standard response timesProcess membership requests ensuring all customers receive the correct documentation for the membership purchasedPromote all product and services, in particular all food & beverage and membership sales to maximise selling opportunities adding customer value at every opportunityManage existing and repeat guest relationshipsProactively provide and assist in identifying and following up on all provisional enquiries and any potential new sales lead opportunities to convert these to guaranteed bookingsWork collaboratively with colleagues to enhance the guest experience at all times.Ensure all sales are implemented according to appropriate legislation including data protection, current best practice, Hostelling Scotland ethos and policies
In addition, you will occasionally travel within our network to visit and learn about our youth hostels, to speak with hostel managers and to see amazing surroundings so that you can help our customers discover and experience the real Scotland through hostelling with us.
We Can Offer
Comprehensive induction and work related trainingOpportunities to visit our youth hostels within our networkFree employee membership and discounts on Hostelling Scotland accommodations to explore ScotlandEmployee Assistance Programme for your health, wellness and well beingGroup Life Assurance benefit (after one year service)Pension and holidays
Additional Information
All successful candidates are required to provide two satisfactory references (including one to be the most recent employer) and a recent Basic Disclosure clearanceYou must be able to provide an evidence of your right to work in the UK before you start with us.
How To Apply
If you would like to join us, please visit our website at to learn about how we process job applicants' information and apply through our website.
'Previous Applicants need not apply'
Closing Date: 12 May 2025
Interview dates: TBC