The Company
Our client is a leading name in the crane industry, delivering protected, reliable, and high-quality services to construction projects. With a strong reputation for customer service and innovation, they provide end-to-end solutions including crane hire, ancillary equipment, servicing, and engineering support.
The Position
We are seeking a Service Delivery Manager to oversee the efficient, reliable, and high-quality delivery of crane services to clients. Reporting to the Operations Manager and working closely with the Operations Coordinator, this role is responsible for managing the full service cycle - from client requests through to completion.
In this role, you will:
- Act as the primary point of contact for all client requirements post-installation
- Coordinate crane servicing, ancillary equipment, and engineering support
- Lead and mentor service delivery teams, including operators, riggers, technicians, and logistics staff
- Monitor KPIs, budgets, and project timelines to ensure successful outcomes
- Drive safety and compliance standards across all service operations
- Resolve operational issues and manage escalations with clients
- Identify and implement continuous improvement initiatives
Salary package: approx. $150k + vehicle allowance + fuel card + super.
The Benefits
- Competitive salary package (~$150k + super)
- Vehicle allowance + fuel card
- All training provided
- Large pipeline of upcoming work
- Career progression within a market-leading business
- Exposure to both office and on-site operations
- Work with a highly respected industry leader
The Candidate
To be considered for this role, you must demonstrate:
- Minimum 5 years\' experience in the crane industry (non-negotiable)
- Proven experience managing high-risk lifting operations within construction (ideally major construuction projects / highrise developments)
- Strong leadership skills, with prior experience supervising field and technical teams
- Excellent client relationship management, with a proactive approach to customer satisfaction
- Strong written and verbal communication, including report writing and client correspondence
- Proven ability to manage budgets, timelines, and KPIs simultaneously
- Solid understanding of safety legislation, compliance, and risk management in crane operations
- Strong problem-solving skills, with the ability to resolve operational challenges under pressure
- Computer literacy, including email communication, registers, dockets, and reporting systems
Apply today! For a confidential discussion, call Oliver on.
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📌 SERVICE DELIVERY MANAGER | CRANE INDUSTRY | CONTRACTOR
🏢 Burning Glass Technologies
📍 Brisbane City