About the Role
Avant Practice Solutions are a premium provider of medical practice management services across Australia. We support a variety of medical specialists as well as general and surgical practices by providing off‐site administration and practice management services.
Due to continued growth, we have a full‐time opportunity for a compassionate and efficient Medical Receptionist.
Requirements
* Must be available to work a 38‐hour week, 9am to 5pm Monday to Friday; no public holidays or weekends.
* Work is conducted onsite at our Box Hill location; no working from home.
* Must have the correct working rights within Australia.
Benefits Of Working For Avant
* Career progression opportunities and professional development.
* Community engagement opportunities including volunteering.
* Fun, friendly and motivated team.
* Great work‐life balance with no weekend or after‐hours work.
About You
We are looking for a dedicated and positive individual with drive, to make a real difference to our doctors' practices. This position in Box Hill requires an adaptable and confident person, with a strong drive to provide only the highest quality service.
Medical experience is desirable but not essential. You will be working with a range of surgeons and physicians. Even more important will be your proven track record in providing excellent customer service with empathy and respect.
The ability to quickly learn a range of different practice software packages (e.g. Gentu, Clinic to Cloud, among others) will be needed for success in the role.
Key Duties
* Managing patient phone enquiries, approximately 80 telephone calls per day.
* Booking and arranging appointments.
* Liaising with patients, providers, hospital staff & referrers.
* Filing and medical administration processes and general office duties on cloud‐based platforms.
What We're Looking For
* The ability to multi‐task effectively with consistent attention to detail.
* Excellent communication skills and professional phone manner.
* The ability to work cohesively within a team but also able to work independently.
* Confidence with computers and new technology.
* Strong organisational and time‐management skills.
Equal Opportunity Employer
Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals. We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
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