The role
We'relooking for a proactive, solutions-focused Service Desk Analyst to help keepour technology running smoothly and our people supported. In this hands-onrole, you'll implement, maintain, and support technology information systemsthat meet the needs of a growing, dynamic business. You'll be the onsite go-to person fortroubleshooting systems, installing, user administration, and configuring software and hardware, andproviding reliable tech support to employees at all levels. You'll be supported by the widerservice desk team and 2 nd level support from NZ.
Expectplenty of variety - from resolving day-to-day issues to ensuring systems staysecure and up to date ortaking part in IT projects. Flexibility is key: you may be expected tobe on call at times and adjust your hours when needed to get the job done.Above all, you'll deliver high levels of customer service and help drive apositive user experience across the organisation.
Whatyou'll be doing
* Navigate the ITSM system like a pro - streamliningprocesses, championing best practices, and boosting efficiency.
* Own the BAU queue - prioritising, following up, andkeeping stakeholders in the loop.
* Triage tech troubles and facility hiccups, escalatingwhen needed to keep things humming.
* Keep a watchful eye on IT systems, squashing errorsbefore they cause chaos.
* Support software, hardware, and telephony (Mitel,Liquid Voice), from setup to vendor upgrades.
* Recommend smart tech, manage procurement, and keep tabson licenses and assets.
* Guide new starters with seamless provisioning andensure smooth exits with secure offboarding.
* Maintain meticulous records of assets, access, andlicenses in the ITSM system.
* Monitor email filters and antivirus tools flaggingthreats and managing safe lists.
* Collaborate with stakeholders to align IT systems withbusiness goals and service levels.
* Track recurring issues, raise problem cases, and reporttrends to keep vendors accountable
Whatwe are looking for:
* Proven experience supporting Microsoft Office 365,Active Directory, Remote Desktop, and Hyper-V environments.
* Skilled in managing cloud-based business applications,VoIP telephony systems (preferably Genisys), and ITSM platforms (ideallyFreshService).
* Knowledgeable in public cloud platforms includingMicrosoft Azure and AWS.
* Familiar with ITIL service management principles andbuilding management systems, preferably Gallagher BMS.
* Holds a tertiary qualification in Computer Science,Engineering, or a related field.
* Previous experience in financial services isadvantageous.
* Highly adaptable, proactive, and collaborative, withthe ability to multitask effectively in fast-paced environments.
* Strong communicator with a solid work ethic and acommitment to ongoing personal development.
* Applicants must have the right to work in Australia.Australian citizens and permanent residents are preferred.
What's in it for me?
Within the Avanti Finance Group, you can look forward toflexible and hybrid working as we offer up to two days working from home following your initial training period. We give back to our communities through our support of Duffy Books, and by offering an Annual Volunteer Day for you to use for a purpose that's close to your heart. We believe in celebrating diversity, and we also celebrate talent and development by working with you through an established capability framework that puts you in the driving seat of your development while achieving business goals. You won't find a gender pay gap here, as we have great remuneration packages but as we all know there's more to an awesome job than the money.If you are happy and fulfilling your potential, while feeling supported, valued and empowered, then that's a win for us! Fresh fruit, My Everyday Wellbeing Memberships, and increased Kiwisaver match is there for you to feel good from the inside out.
Even as we scale, our values remain our compass:
* People First: We care deeply – for our team, our customers, our partners, and our communities. This is a place where you're supported to show up as yourself and do your best work.
* Relentlessly Helpful: We roll up our sleeves and make things happen. Whether it's helping a customer, an introducer, a teammate, or your own career, we're here to make the impossible possible.
* Do What's Right: No shortcuts. No ego. Just doing the right thing, every time. Trust and transparency are at the heart of how we do business.
We're building a workplace where people are challenged, supported, and inspired to do their best work – because when our people thrive, so does our business.
At Avanti, you'll be joining a team that's as ambitious as it is grounded in purpose. We're not just growing fast – we're growing to be the best.
Come be part of something that's making a real difference.
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