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Principal Consultant - Cloud, DevOps & Infrastructure
The IT Support Engineer will deliver efficient technical support, escalate complex issues when necessary, and continuously enhance IT service delivery. This is a fantastic opportunity to join a growing business with future progression opportunities.
Key Responsibilities:
* Provide Level 2 support for hardware, software, and network-related issues across clinic systems.
* Assist with system migrations, deployments, and upgrades, particularly during the Hypercare phase.
* Work closely with clinic staff to ensure smooth transitions and resolve technical challenges swiftly.
* Own customer issues and escalate more complex problems as needed.
* Maintain clear and detailed documentation of troubleshooting procedures, solutions, and best practices.
* Travel to clinic locations for on-site support during critical projects as needed.
Skills, Attributes, and Experience:
* 3+ years of experience in IT support.
* Expertise in Microsoft 365, Windows Desktop & Server, Active Directory, and end-user technologies.
* Hands-on experience with Hyper-V, Azure Virtual Desktop, or similar virtualization technologies.
* Strong networking background and proficiency with service ticketing systems.
* Experience with telephony solutions (both on-premise and hosted).
* Exceptional verbal and written communication skills.
* High attention to detail with a strong customer service focus.
* Permanent right to work in Australia.
* Previous experience with a Managed Service Provider (MSP).
* Knowledge of advanced networking solutions and cloud technologies.
* Familiarity with remote desktop services and virtualization platforms.
About Allura Partners
Allura Partners was founded to support private equity firms by placing C-Suites to lead, transform, and scale portfolio companies. Today, in addition to our proven private equity specialization, we’ve become a trusted partner for major ASX-listed and private enterprises in Australia, offering executive search, recruitment, and business transformation. Known for integrity, reliability, and results, our expertise spans Executive Search, Accounting & Finance, Transformation & Change, and Technology & Digital. We connect businesses and top-tier talent, exceeding expectations and driving lasting impact.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Veterinary Services
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